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Read the Terms Before You Access the Lobby

These legal terms set out what you can expect from Dhaka 880 and what we expect from you. Access to our lobby — including bKash, Nagad, and Rocket payment paths — depends on your local law and eligible regions, so read this page carefully…

Account EligibilityPayment TermsJurisdiction ConditionsPrivacy and DataContact Rights
Dhaka 880 Read the Terms Before You Access the Lobby
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

Your account data — including the wallet numbers you register for bKash, Nagad, and Rocket — is stored securely and used only to operate the service. We do not sell personal data to third parties or use it for purposes outside your account activity. Here is what that means in practice across the areas that matter most.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel without losing account access.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If your number changes — including a linked Rocket or bKash number — update it through account settings before your next session.

Data Retention

We hold transaction records and account details for as long as required by applicable financial regulations. You can request a copy of your data or ask what we hold by contacting support.

Requesting Changes

To correct, delete, or export your personal data, send a written request to support with your account identifier. We aim to respond within a reasonable period under applicable law.

POLICY CONTACT PATHS

Reach Us for Legal and Account Questions

If you have a question about how these terms apply to your account, or you want to exercise a right under our privacy policy — such as requesting what data we hold or asking for a correction — our support team is the right starting point. We handle legal enquiries separately from general account help, so flag the nature of your request when you write in.

Team online

Live Chat

Open the chat icon from any page in the lobby. Legal and policy queries are escalated to a senior agent. Available during business hours for Bangladesh.

Email Support

Send detailed legal or data requests to our support address. Include your registered bKash or Nagad number so we can locate your account quickly.

Account Help Centre

The Help Centre covers account access issues, wallet verification questions, and policy FAQs. Check here first for common legal and eligibility answers.

Common Legal and Policy Questions

These are the questions we hear most often about eligibility, data rights, and how our terms work in practice. If your question is not here, contact support directly.

You must be of legal age in your jurisdiction and in a region where online gaming is permitted. We do not assess local law for you — eligibility is your responsibility to confirm before accessing the service.

Any balance held at suspension goes into a review state. We examine the reason for suspension before making a decision on the funds. You can raise a dispute via email or live chat support.

Yes. Contact support with a written request and your account identifier — the registered bKash or Nagad number works. We will confirm what data we hold and provide it in a reasonable timeframe.

Our terms cover the account-side of the transaction. Your wallet provider's own terms govern what happens inside bKash, Nagad, or Rocket. Both sets of terms apply when you make a deposit or withdrawal.

Yes, we notify active accounts of material changes through the contact details on file. Continuing to use the lobby after a notice is sent means you accept the updated terms.

Send a written request to support. Include your account identifier and what you want corrected or removed. We handle these under applicable data law and respond within a reasonable period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.